Returns & Exchange Policy

1. Introduction

At Avadelle, we take pride in delivering high-quality skincare products, carefully packed to reach you in perfect condition.
Due to the sensitive nature of our products, we do not offer refunds for change of mind or personal preference, however, we will gladly exchange any product that is damaged during delivery or if you have received the wrong item.

2. Eligibility for Exchange

To qualify for an exchange:

  • The product must be in its original condition, unopened, and unused

  • The seal and packaging must be intact and untampered

  • The exchange request must be made within 7 days of receiving your order

  • A valid order number and proof of purchase must be provided

3. Non-returnable Items

Due to hygiene and safety concerns, we cannot accept returns on:

  • Opened or used products
  • Items not in their original condition
  • Items on sale or part of promotional campaigns (unless defective)

4. Exchange Process

To initiate an exchange, please contact our customer care team immediately by:

  • Sending and email to: customersupport@avadelle.com
  • Whatsapp Inquiry at: (+92) 324-111-7546
  • Take clear photographs of the damaged or incorrect product and its packaging (including the shipping flyer).
  • Provide your order number and a brief description of the issue.
  • Once approved, send the product back to us in its original sealed packaging to the address provided by our team.

5. Exchange

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your exchange. If approved, the exchange will be processed within 4-7 business days.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item unless the item was received damaged or incorrect. Shipping costs are non-refundable.

7. Contact Us

If you have any questions about our Returns & Exchange Policy, please contact us at customersupport@avadelle.com

9. Changes to Policy

Avadelle reserves the right to modify this policy at any time. Any changes will be updated on this page with immediate effect.

Last updated: August 8, 2025